Remote Collections Specialist — Negotiation & Recovery Pro

LCS Financial Services Corporation; Oklahoma; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Performance-based pay

Mon-Fri schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team and drive results from a home office. If you have 2+ years in third-party debt collection, excellent negotiation skills, bilingual English/Spanish, and a proven ability to work in a high-volume environment, you can help us maximize recoveries while maintaining regulatory compliance.

We offer a weekday schedule, competitive pay with performance-based earnings, and benefits including health,

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Bilingual English/Spanish communication skills.
• Ability to maintain a professional remote workspace.
• Experience in a high-volume collections environment.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Negotiation

Remote work setup

High-volume collections experience

Education

High School Diploma or Equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team and drive results from a home office. If you have 2+ years in third-party debt collection, excellent negotiation skills, bilingual English/Spanish, and a proven ability to work in a high-volume environment, you can help us maximize recoveries while maintaining regulatory compliance.

We offer a weekday schedule, competitive pay with performance-based earnings, and benefits including health,