Remote Collections Specialist — High-Impact & Performance Pay

LCS Financial Services Corporation; New Hampshire; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Commission

Monday–Friday schedule

Medical, dental & vision insurance

Life insurance & disability

401k retirement plan

Paid holidays

DTO program

Team-oriented environment

Job summary

LCS Financial Services Corporation seeks an experienced Remote Collections Specialist to join a nationwide team and drive recovery outcomes from a home-based setup.

Requirements include 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently while meeting compliance standards. Remote work is supported with a structured schedule and benefits.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with applicable laws, policies, and regulations.
• Maintain communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Active listening

Telephone etiquette

Organizational skills

Independent work

Professionalism

Regulatory knowledge

Remote work discipline

Time management

Communication

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation seeks an experienced Remote Collections Specialist to join a nationwide team and drive recovery outcomes from a home-based setup.

Requirements include 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently while meeting compliance standards. Remote work is supported with a structured schedule and benefits.