Remote Third-Party Collections Specialist – Performance Pay

LCS Financial Services Corporation; Williamstown (NJ); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Performance-based pay

Mon-Fri schedule 7:00 AM–6:00 PM

Remote work with benefits

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team and drive recovery goals from home. This position requires strong negotiation skills, professional communication, and strict compliance with debt collection laws.

The role supports a high-volume environment with an emphasis on ethical collection practices, skip-tracing, and documenting all interactions. Applicants must reside in approved states and be able to work remotely.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Verbal communication

Negotiation

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team and drive recovery goals from home. This position requires strong negotiation skills, professional communication, and strict compliance with debt collection laws.

The role supports a high-volume environment with an emphasis on ethical collection practices, skip-tracing, and documenting all interactions. Applicants must reside in approved states and be able to work remotely.