Remote Collections Specialist — Growth & Compliance

Whizz; Puerto Rico; Remote; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary with bonuses

Friendly and supportive team

Opportunity to work internationally

Zusammenfassung

Whizz is seeking a Collections Specialist for its remote team to support our growing e-mobility platform. The role focuses on monitoring overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering top-tier customer service.

You will collaborate with internal teams to resolve disputes, adhere to state and federal collection laws, and report on debt collection activities. A minimum of 1 year in collections and English fluency are required.

Qualifikationen

• 1+ years of experience in Collections.
• Fluent in English (at least C1 level). Knowledge of Spanish is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• Requires a high-speed internet connection, personal computer, and headset.
• Knowledge of state and federal collection laws is preferred.

Aufgaben

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, including payment arrangements, communications and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Kenntnisse

Negotiation skills

Attention to detail

Customer service

English fluent (C1)

Spanish - advantage

Tools

Microsoft Office

Google Workspace

Jobbeschreibung

Whizz is seeking a Collections Specialist for its remote team to support our growing e-mobility platform. The role focuses on monitoring overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering top-tier customer service.

You will collaborate with internal teams to resolve disputes, adhere to state and federal collection laws, and report on debt collection activities. A minimum of 1 year in collections and English fluency are required.