Remote-Eligible Collections Specialist - Growth & Impact

Goal Solutions; Sioux Falls (SD); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Shift differential

Performance-based bonus up to $400/mo

401(k) with company match

Medical, dental & vision

Job summary

Goal Solutions is seeking a motivated Collector I to support borrowers and clients in navigating repayment options while maintaining compliance and delivering excellent service. This role focuses on building trust, resolving delinquent accounts, and promoting solutions that align with company and regulatory standards.

You will work within a performance-driven recovery and collections team, engaging borrowers through calls, email, and written communication to secure payments and move accounts

Qualifications

• 1+ years of customer service, collections, call center, sales, or customer-facing experience.
• Strong communication and relationship-building skills.
• Ability to follow documented procedures, policies, and compliance requirements.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Place outbound calls to borrowers regarding past-due accounts and repayment solutions.
• Receive inbound borrower calls and provide account assistance.
• Negotiate payment arrangements and secure commitments to repay delinquent balances.
• Educate borrowers on repayment options, account status, and available programs.
• Encourage recurring payment enrollment and self-service account management tools when appropriate.
• Document all borrower interactions and account activity accurately within servicing systems.
• Process account transactions, payment arrangements, postponements, and account status updates.
• Track and follow up on payment commitments to support successful account resolution.
• Resolve borrower concerns and complaints professionally and efficiently.
• Collaborate with servicing, operations, and recovery team members to resolve complex account issues.
• Maintain compliance with company policies, client requirements, and applicable consumer lending regulations.
• Meet established quality, productivity, and collection performance goals.

Skills

Customer service

Communication

Negotiation

Time management

Problem solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Goal Solutions is seeking a motivated Collector I to support borrowers and clients in navigating repayment options while maintaining compliance and delivering excellent service. This role focuses on building trust, resolving delinquent accounts, and promoting solutions that align with company and regulatory standards.

You will work within a performance-driven recovery and collections team, engaging borrowers through calls, email, and written communication to secure payments and move accounts