Collections Specialist / Remote

WHIZZ; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Performance bonuses

International exposure

Résumé du poste

WHIZZ is hiring a Collections Specialist for a remote role in the United States. You will monitor overdue accounts, keep precise records, and balance customer service with effective collections efforts.

The ideal candidate has 1+ years in collections, strong negotiation skills, and proficiency with Office and Google tools, plus a capacity to work within legal requirements.

Qualifications

• 1+ years of experience in Collections.
• Fluent in English (C1 level); French/Arabic/Spanish a plus.
• Proficient with Microsoft Office and Google Workspace.
• Strong negotiation, attention to detail, and handling challenging customers.
• High-speed internet, personal computer, and headset.

Responsabilités

• Monitor and track overdue accounts using established protocols.
• Maintain accurate records of delinquent accounts, including payments and communications.
• Provide exceptional customer service while pursuing collections goals.
• Collaborate with other departments to resolve issues and disputes.
• Prepare and deliver regular reports on collection activities and progress.
• Adhere to state and federal collection laws and regulations.

Description du poste

Position: Collections Agent

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements:

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage.
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.
• Knowledge of state and federal collection laws (preferred).

Working Hours:

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

Benefits:

• Competitive salary with performance bonuses.
• Friendly and supportive team.
• Opportunity to work and grow professionally at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success!