Remote Collections Specialist — Growth, Rewards, & Impact

Talentify; Pembroke (GA); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a skilled Collections Representative to join our team and take ownership of resolving overdue accounts while delivering exceptional customer service. You will initiate calls, negotiate repayment plans, and ensure compliance with debt collection laws.

The ideal candidate will have strong communication, negotiation, and problem-solving skills, with the ability to multitask in a fast-paced environment. Experience with Microsoft Office and Windows OS is helpful.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Reliable and punctual with strong attendance record.
• Strong problem-solving, conflict resolution, and negotiation skills.
• Customer service-oriented: empathetic, responsive, patient.

Responsibilities

• Outbound collections: Initiate calls to customers with past-due accounts to discuss balances and payment options.
• Payment negotiation: Develop and negotiate repayment plans and settlements.
• Customer support: Offer empathetic solutions to customers facing financial hardship to help maintain account standing.
• Account review: Analyze account histories to identify overdue payments and determine collection strategies.
• Documentation: Record all customer interactions and updates in the system.
• Education & guidance: Inform customers about payment options and consequences of non-payment.
• Compliance: Adhere to company policies, procedures, and regulatory requirements including debt collection laws.
• Collaboration: Communicate with customers, team members, and management; escalate unresolved issues.
• Performance goals: Meet or exceed collection targets while maintaining high service standards.
• Continuous learning: Participate in training to improve collection techniques and stay updated.

Skills

Communication skills

Typing speed

MS Office

Windows OS

Problem solving

Negotiation

Customer service

Multitasking

Attendance

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a skilled Collections Representative to join our team and take ownership of resolving overdue accounts while delivering exceptional customer service. You will initiate calls, negotiate repayment plans, and ensure compliance with debt collection laws.

The ideal candidate will have strong communication, negotiation, and problem-solving skills, with the ability to multitask in a fast-paced environment. Experience with Microsoft Office and Windows OS is helpful.