Remote Collections Manager — Fintech & Automation

United States Digital Space LLC; United States; Hybrid; USD 110,000 - 142,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

HSA/FSA

Paid holidays & PTO

Employee Stock Purchase Program

Wellness programs

Job summary

BILL in the United States is hiring a Collections Manager to lead a team of collections analysts, driving recovery and reducing exposure while coaching talent and implementing process improvements. You will oversee queue management, performance reviews, and cross-functional collaborations with Risk and Compliance.

The role demands 5+ years in collections with 2+ years in people management, plus experience with CRM systems and automation initiatives. Remote-eligible role with competitive benefits.

Qualifications

• 5+ years in collections, recovery, or credit risk operations, with 2+ years directly managing a team.
• Track record of leading a team to measurable targets (recovery rates, exposure reduction, etc).
• Experience hiring, onboarding, and developing junior and mid-level ICs.
• Comfort making decisions in ambiguous situations with objective-based direction.
• Working knowledge of collections compliance (FDCPA, UDAAP) and QA practices.
• Fluency with CRM/case management systems, spreadsheets, and reporting; comfortable adopting AI tooling.
• Experience leading teams through process change, automation rollouts, or reorganization.
• Fintech, B2B payments, or commercial credit experience (nice to have).
• Experience with Salesforce, Quickbase, or dialer platforms (nice to have).

Responsibilities

• Own daily performance of a team of collections analysts: recovery outcomes, exposure reduction, SLA adherence, and quality.
• Run the team operating rhythm: queue and case assignment, huddles, 1:1s, performance logs, and coaching documentation.
• Set clear expectations, hold the line on accountability, and manage performance issues directly and early.
• Hire junior and mid-level analysts for the team; drive selection methodology by assigning interview roles and expectations to panelists.
• Advise on Individual Development Plans and promote continuous learning across the team.
• Lead the team through change: new tooling, automation of manual workflows, and evolving processes, translating department strategy into team-level execution.
• Contribute to strategic initiatives and org design; formulate and oversee detailed project plans, balancing resources and timelines.
• Partner cross-functionally with Risk, Product, Compliance, and Customer Support to resolve escalations and improve upstream processes.
• Report on team performance to leadership with accurate, decision-ready data.

Skills

Collections leadership

Team management

Hiring & mentorship

Data-driven decisions

CRM reporting

AI tooling familiarity

Process change leadership

Fintech / B2B payments

Commercial credit experience

Tools

Salesforce

Quickbase

Dialer platforms

Job description

BILL in the United States is hiring a Collections Manager to lead a team of collections analysts, driving recovery and reducing exposure while coaching talent and implementing process improvements. You will oversee queue management, performance reviews, and cross-functional collaborations with Risk and Compliance.

The role demands 5+ years in collections with 2+ years in people management, plus experience with CRM systems and automation initiatives. Remote-eligible role with competitive benefits.