Remote Online Collections Specialist - Negotiations

Rozgoo; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

reputed company is seeking an Online Collections Specialist to join our remote team. You will manage a portfolio of delinquent accounts, negotiate payment plans, and maintain customer relationships from home. The role emphasizes ethical collection practices and compliance.

We support a flexible, supportive virtual environment with advanced tools to help you succeed while upholding regulatory standards and protecting client interests.

Qualifications

• 2+ years of collections/credit control experience.
• Proven negotiation and dispute resolution skills.
• Strong verbal and written English communication.
• Ability to de-escalate sensitive conversations with customers.

Responsibilities

• Manage a portfolio of delinquent accounts, conducting collection activities ethically and effectively.
• Communicate with customers via phone, email, and other channels to negotiate payment solutions.
• Analyze account information to determine appropriate payment arrangements.
• Document collection activities accurately in the system.
• Adhere to collections laws, regulations, and company policies.
• Identify and escalate high‑risk accounts to management.
• Maintain customer relationships while working toward resolutions.
• Process payments and establish payment plans according to guidelines.
• Collaborate with internal teams to resolve billing disputes.

Skills

Collections experience

Negotiation

English communication

De-escalation

CRM software

Tools

CRM software

Collections software

Job description

reputed company is seeking an Online Collections Specialist to join our remote team. You will manage a portfolio of delinquent accounts, negotiate payment plans, and maintain customer relationships from home. The role emphasizes ethical collection practices and compliance.

We support a flexible, supportive virtual environment with advanced tools to help you succeed while upholding regulatory standards and protecting client interests.