Remote Collections Advisor — Offshore Ops Liaison

Cardinal Health; Montpelier (VT); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k

Wages advance

FSAs

Disability coverage

Parental leave

Wellness programs

Job summary

Cardinal Health is hiring for a Collections role with nationwide remote scope in the United States. The role supports offshore teams to collect receivables, respond promptly to inquiries, and implement escalation procedures, aiming to resolve root causes and improve payment performance.

Ideal candidates have 3–5 years in collections/finance or customer service, plus MS Office skills; SAP/BO experience is preferred. Anticipated salary range is $68,500–$97,700 with comprehensive benefits.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 3-5 years business experience including collections, finance or customer service, preferred.
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint
• SAP and Business Objects experience, preferred

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.]

Skills

Collections experience

Finance knowledge

Customer service

Microsoft Excel

PowerPoint

Word

Education

Bachelor's degree or equivalent

Tools

SAP

Business Objects

Job description

Cardinal Health is hiring for a Collections role with nationwide remote scope in the United States. The role supports offshore teams to collect receivables, respond promptly to inquiries, and implement escalation procedures, aiming to resolve root causes and improve payment performance.

Ideal candidates have 3–5 years in collections/finance or customer service, plus MS Office skills; SAP/BO experience is preferred. Anticipated salary range is $68,500–$97,700 with comprehensive benefits.