Remote Collections Advisor – Payments & Partnerships

Cardinal Health; Lincoln (NE); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote-friendly Collections Specialist to oversee offshore collections activities, resolve disputes, and establish payment plans with customers.

You will work with offshore teams and respond to stakeholder inquiries, ensuring timely, professional communication and escalation when needed. This role requires a Bachelor's degree or equivalent experience and 3–5 years in collections, finance or customer service. Anticipated salary range is $68,500–$97,700 per year.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 3-5 years business experience including collections, finance or customer service, preferred
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint
• SAP and Business Objects experience, preferred

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Skills

Microsoft Office Suite

Customer service

Education

Bachelor's degree or related field

Tools

SAP

Business Objects

Job description

Cardinal Health is seeking a remote-friendly Collections Specialist to oversee offshore collections activities, resolve disputes, and establish payment plans with customers.

You will work with offshore teams and respond to stakeholder inquiries, ensuring timely, professional communication and escalation when needed. This role requires a Bachelor's degree or equivalent experience and 3–5 years in collections, finance or customer service. Anticipated salary range is $68,500–$97,700 per year.