Remote Collections Advisor – Finance & Offshore Ops

Cardinal Health; Denver (CO); A distancia; USD 69.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

HSA

FSAs

Disability insurance

Parental leave

Descripción de la vacante

Cardinal Health is hiring for a Collections role supporting nationwide remote operations. The role focuses on the management of accounts receivable collections, dispute research, and payment plan development while maintaining strong relationships with customers and internal partners.

The ideal candidate has a Bachelor’s degree or equivalent experience, 3–5 years in collections/finance or customer service, and proficiency in Microsoft Office; SAP and Business Objects are a plus.

Formación

• Bachelor's degree or equivalent work experience preferred.
• 3-5 years business experience including collections, finance or customer service preferred.
• Experience using Microsoft Office Suite including Excel, Word and PowerPoint.
• SAP and Business Objects experience preferred.

Responsabilidades

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Conocimientos

Microsoft Office

Excel

Word

PowerPoint

Office Suite

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Business Objects

Descripción del empleo

Cardinal Health is hiring for a Collections role supporting nationwide remote operations. The role focuses on the management of accounts receivable collections, dispute research, and payment plan development while maintaining strong relationships with customers and internal partners.

The ideal candidate has a Bachelor’s degree or equivalent experience, 3–5 years in collections/finance or customer service, and proficiency in Microsoft Office; SAP and Business Objects are a plus.