Remote Collections Advisor | FinOps & Customer Relations

Cardinal Health; Salem (OR); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Life and disability coverage

Job summary

Cardinal Health is seeking a Collections professional for a country-wide remote role. The position supports accounts receivable, dispute research, payment plans, and stakeholder communications across offshore teams.

The incumbent will handle escalation, root-cause analysis, and quality audits while contributing to onboarding and training activities. Ideal candidates have a Bachelor's degree, 3–5 years experience in collections/finance/customer service, and proficiency with Microsoft Office;

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 3-5 years business experience including collections, finance or customer service, preferred
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint
• SAP and Business Objects experience, preferred

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Education

Bachelor's degree in related field, or equivalent work experience, preferred

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

SAP

Business Objects

Job description

Cardinal Health is seeking a Collections professional for a country-wide remote role. The position supports accounts receivable, dispute research, payment plans, and stakeholder communications across offshore teams.

The incumbent will handle escalation, root-cause analysis, and quality audits while contributing to onboarding and training activities. Ideal candidates have a Bachelor's degree, 3–5 years experience in collections/finance/customer service, and proficiency with Microsoft Office;