Remote Collections Advisor – Nationwide US

Cardinal Health; Helena (MT); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Job summary

Cardinal Health is seeking a Collections professional to support nationwide offshore operations, coordinating payment collections, responding to inquiries, and escalating issues as needed.

You will work with offshore teams, perform quality audits, and help onboard new members while contributing to process improvements and training materials. A salary range from $68,500 to $97,700 is provided with comprehensive benefits.

Qualifications

• Bachelor's degree in related field or equivalent work experience preferred.
• 3–5 years business experience including collections, finance or customer service preferred.
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• SAP and Business Objects experience preferred.

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Skills

Microsoft Office Suite

Collections experience

Customer service

Education

Bachelor's degree in related field

Tools

SAP

Business Objects

Job description

Cardinal Health is seeking a Collections professional to support nationwide offshore operations, coordinating payment collections, responding to inquiries, and escalating issues as needed.

You will work with offshore teams, perform quality audits, and help onboard new members while contributing to process improvements and training materials. A salary range from $68,500 to $97,700 is provided with comprehensive benefits.