Remote Collections Advisor | Finance & Client Partnerships

Cardinal Health; Dover (DE); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health is seeking a Collections professional for a country-wide remote role, supporting offshore teams to collect outstanding receivables and build trust with customers and internal partners. The position involves responding to inquiries, escalating issues, and coordinating with stakeholders to meet performance expectations.

The ideal candidate has a bachelor's degree or equivalent experience, 3–5 years in collections/finance or customer service, and proficiency with Excel; SAP or

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 3-5 years business experience including collections, finance or customer service preferred.
• Experience with SAP and Business Objects preferred.

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Skills

Microsoft Office Suite

Excel

SAP

Business Objects

Education

Bachelor's degree or equivalent experience

Job description

Cardinal Health is seeking a Collections professional for a country-wide remote role, supporting offshore teams to collect outstanding receivables and build trust with customers and internal partners. The position involves responding to inquiries, escalating issues, and coordinating with stakeholders to meet performance expectations.

The ideal candidate has a bachelor's degree or equivalent experience, 3–5 years in collections/finance or customer service, and proficiency with Excel; SAP or