Remote Collections Advisor | SAP & Offshore Ops

Cardinal Health; Cheyenne (WY); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k plan

Paid time off

HSA

WFH flexibility

Job summary

Cardinal Health is seeking a Collections professional to manage offshore collaboration, drive timely collections, and optimize payment processes on a country-wide scale. The role emphasizes relationship-building with customers and internal partners to resolve disputes and accelerate cash flow.

The position requires 3–5 years in collections/finance or customer service, strong MS Office skills, and familiarity with SAP/Business Objects.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 3-5 years business experience including collections, finance or customer service, preferred.
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• SAP and Business Objects experience, preferred.

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Education

Bachelor's degree or equivalent

Tools

SAP

Business Objects

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Cardinal Health is seeking a Collections professional to manage offshore collaboration, drive timely collections, and optimize payment processes on a country-wide scale. The role emphasizes relationship-building with customers and internal partners to resolve disputes and accelerate cash flow.

The position requires 3–5 years in collections/finance or customer service, strong MS Office skills, and familiarity with SAP/Business Objects.