Collections Advisor – Offshore Support & Disputes

Cardinal Health, Inc.; United States; On-site; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexibility in spending accounts (FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a professional in Collections to support offshore teams in expediting payments and maintaining strong customer relationships.

You will handle escalation procedures, root-cause analysis, and quality audits while coordinating with stakeholders across units. A background in collections, finance, or customer service is preferred, with proficiency in Microsoft Office and SAP/Business Objects.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 3-5 years business experience including collections, finance or customer service preferred.
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• SAP and Business Objects experience preferred.

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Skills

Office Suite

Excel

Word

PowerPoint

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

SAP

Business Objects

Job description

Cardinal Health is seeking a professional in Collections to support offshore teams in expediting payments and maintaining strong customer relationships.

You will handle escalation procedures, root-cause analysis, and quality audits while coordinating with stakeholders across units. A background in collections, finance, or customer service is preferred, with proficiency in Microsoft Office and SAP/Business Objects.