Remote Closing Ops Specialist - Broker Channel

Zippy; South Carolina; Teletrabalho; USD 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Equity for all employees

Paid time off

Wellbeing programs

Resumo da oferta

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute broker channel closings for a remote‑first team across the United States. You will serve as the central contact for brokers, settlement agents, and internal teams, ensuring smooth, accurate closings and timely final documents.

You’ll guide borrowers through closing documents, answer questions, and facilitate remote online notarization.

Qualificações

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.

Responsabilidades

• Broker and Settlement Agent Support: Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late‑stage closing bottlenecks and keep closings moving forward.
• Coordinate Final Figures: Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Broker Relations: Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Customer Experience: Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Process Ownership: Proactively resolve closing issues, track outstanding items and facilitate post‑close tasks in preparation for loan servicing.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Feedback and Improvement: Take ownership of the closing process and provide actionable feedback on Zippy’s systems, technology and workflows.
• Share Best Practices: Share prior experience, new learnings, and challenges across the origination and closing teams to improve broker support and the borrower experience.

Conhecimentos

Loan closing experience

Mortgage broker coordination

Document review & QA

Communication skills

Attention to detail

Fast-paced environment

Tech savvy / MS Office

Remote-first / flexible schedule

Formação académica

Undergraduate degree or relevant experience

Ferramentas

Microsoft Office

Mortgage software

Descrição da oferta de emprego

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute broker channel closings for a remote‑first team across the United States. You will serve as the central contact for brokers, settlement agents, and internal teams, ensuring smooth, accurate closings and timely final documents.

You’ll guide borrowers through closing documents, answer questions, and facilitate remote online notarization.