Remote Closing Operations Specialist – Broker Channel

Zippy; Missouri; Teletrabalho; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote Work

Comprehensive Health Coverage

Paid Time Off

Training & Licensing Support

Equity for All

Resumo da oferta

Zippy, a digital lender focused on manufactured home loans, seeks a Closing Operations Specialist – Broker to coordinate broker and settlement activities nationally from a remote-first setup. You will steer late-stage closings, ensure accurate final figures, and guide borrowers through digital closing steps, including remote notarization.

Ideal candidates have mortgage closing experience, broker support background, and a sharp eye for detail in a fast-growing, technology‑driven environment.

Qualificações

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Strong written and verbal communication skills, with a professional, courteous and responsive approach to broker and settlement partner relationships.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.

Responsabilidades

• Broker and Settlement Agent Support: Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late‑stage closing bottlenecks and keep closings moving forward.
• Coordinate Final Figures: Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Broker Relations: Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Customer Experience: Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Process Ownership: Proactively resolve closing issues, track outstanding items and facilitate post‑close tasks in preparation for loan servicing.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Feedback and Improvement: Take ownership of the closing process and provide actionable feedback on Zippy’s systems, technology and workflows.
• Share Best Practices: Share prior experience, new learnings, and challenges across the origination and closing teams to improve broker support and the borrower experience.

Conhecimentos

Mortgage industry experience

Broker support experience

Attention to detail

Communication skills

Microsoft Office

Formação académica

Undergraduate degree or extended relevant work experience

Ferramentas

CRM software

Descrição da oferta de emprego

Zippy, a digital lender focused on manufactured home loans, seeks a Closing Operations Specialist – Broker to coordinate broker and settlement activities nationally from a remote-first setup. You will steer late-stage closings, ensure accurate final figures, and guide borrowers through digital closing steps, including remote notarization.

Ideal candidates have mortgage closing experience, broker support background, and a sharp eye for detail in a fast-growing, technology‑driven environment.