Remote Closing Ops Specialist — Broker Channel

Zippy; Illinois; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equity for All

Remote Work

Comprehensive Health Coverage

Flexible Spending Accounts

Training & Licensing Support

Vibrant Slack Community

Innovative Work

Job summary

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute closings for the broker channel. You will serve as the central contact for brokers, settlement agents, and internal teams, guiding borrowers through digital closing documents and remote online notarization to deliver a smooth, positive final financing experience.

The role emphasizes resolving bottlenecks, ensuring accuracy, and maintaining a proactive, autonomous approach in a fast-paced, remote-first environment

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Proficiency in Microsoft Office and other software tools, with the ability to adapt to new technology.
• Undergraduate degree or extended relevant work experience.

Responsibilities

• Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Customer Experience: Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy's loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.
• Quality-focused, highly attentive to detail and process-oriented.
• Flexible work schedule, including after hours and weekends as needed, to meet closing needs.
• Proactive and autonomous, with the ability to manage multiple closings and competing priorities.
• Proficiency in Microsoft Office and other software tools, with the ability to adapt to new technology.
• Undergraduate degree or extended relevant work experience.

Skills

Loan closing experience

Mortgage brokers

Time management

Detail oriented

Autonomous

Education

Undergraduate degree or relevant work experience

Tools

Microsoft Office

Job description

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute closings for the broker channel. You will serve as the central contact for brokers, settlement agents, and internal teams, guiding borrowers through digital closing documents and remote online notarization to deliver a smooth, positive final financing experience.

The role emphasizes resolving bottlenecks, ensuring accuracy, and maintaining a proactive, autonomous approach in a fast-paced, remote-first environment