Remote Closing Operations Specialist (Broker Channel)

OpenKrill; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Equity for All

Remote Work

Comprehensive Health Coverage

Flexible Spending Accounts

Training & Licensing Support

Paid Time Off

Wellbeing Programs

Parental Leave

No Meeting Wednesdays

Vibrant Slack Community

Career Growth

Job summary

Zippy seeks a Closing Operations Specialist – Broker to coordinate closings with brokers, settlement agents, and internal teams, ensuring timely, accurate final figures and documents. You’ll guide borrowers through closing documents and oversee digital signing and remote notarization.

You’ll interact with wholesale brokers, review final documents for discrepancies, and drive a positive borrower and broker experience in a fast-paced, remote-first environment.

Qualifications

• Two or more years of loan closing experience in housing; manufactured housing experience appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies or settlement partners.
• Ability to review and balance final loan documents and settlement statements; identify discrepancies and coordinate timely resolution.
• Strong written and verbal communication skills; professional, courteous broker/partner relationships.
• Comfortable in a fast-paced environment that evolves with our tech and business scale.
• Quality-focused, detail-oriented and process-driven.
• Flexible work schedule, including after hours and weekends as needed.
• Proactive and autonomous, able to manage multiple closings and competing priorities.
• Collaborative and innovative, with a desire for team success.
• Proficiency in Microsoft Office; adaptable to new software.
• Undergraduate degree or extended relevant work experience.

Responsibilities

• Serve as the central contact for external mortgage brokers, settlement agents, and internal teams to resolve late-stage closing bottlenecks.
• Balance final loan documents and settlement statements with title companies and escrow officers; resolve discrepancies before completion.
• Communicate with wholesale lending brokers; provide loan status updates and closing requirements.
• Guide borrowers through closing documents and facilitate remote online notarization to ensure a smooth experience.
• Develop knowledge of Zippy’s loan products and perform quality assurance on closing documents; coordinate corrections with partners.
• Proactively resolve closing issues and track outstanding items for post-close prep.
• Organize priorities and coordinate with brokers, executives, and partners to deliver timely closings.
• Share feedback on systems and workflows to improve the closing process.
• Share learnings across origination and closing teams to improve broker support and borrower experience.

Skills

Loan closings

Mortgage brokers

Final documents review

Communication skills

Detail-oriented

Autonomous

Team player

Microsoft Office

Education

Undergraduate degree or extended relevant work experience

Tools

Microsoft Office

Job description

Zippy seeks a Closing Operations Specialist – Broker to coordinate closings with brokers, settlement agents, and internal teams, ensuring timely, accurate final figures and documents. You’ll guide borrowers through closing documents and oversee digital signing and remote notarization.

You’ll interact with wholesale brokers, review final documents for discrepancies, and drive a positive borrower and broker experience in a fast-paced, remote-first environment.