Remote Client Support Specialist

Alert Communications; Houston (TX); Remote; USD 19,000 - 25,000; Part time

Benefits offered by this job

Part-time

Remote work

Job summary

Alert Communications is seeking a Part-Time Remote Client Support Specialist for our legal services practice. The role focuses on handling calls for partner law firms, qualifying inquiries, and delivering professional onboarding support from the initial contact.

The ideal candidate lives in Texas, can work one weekend day and holidays, and is experienced in customer service or call centers. Fluency in English and Spanish is preferred, with a strong emphasis on accuracy and reliability.

Qualifications

• Experience in customer service, call centers, sales, or hospitality is required.
• Spanish and English fluency is strongly desired.

Responsibilities

• Serve as the main point of contact for callers reaching out to partner law firms.
• Evaluate and qualify incoming inquiries, deliver compassionate customer care, and guide onboarding from the first call.

Skills

Customer service

Call centers

Sales

Hospitality

Spanish

Job description

Part-Time Remote Client Support Specialist (Legal Services)

Job Type: Part-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Texas Residents Only)

With over 40 years of experience, Alert Communications powers client communication in legal services, supporting more than 3,000 clients across North America as a trusted, people-powered voice for their business. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector.

As a Part-Time Client Support Specialist, you will serve as the main point of contact for callers reaching out to our partner law firms. In this role, you will evaluate and qualify incoming inquiries, deliver compassionate customer care, and ensure a smooth, professional onboarding process from the very first call.

Requirements:

• Must live in Texas
• Availability to work one weekend day (Saturday or Sunday) and holidays.
• Experience in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Strong computer literacy, ability to multitask across multiple systems, and a typing speed of 35WPM.
• Reliability, high accuracy, and strong productivity using company tools and software.
• Fluency in both Spanish and English is strongly desired.

Remote Requirements:

• A quiet and private workspace free from background noise and distraction.
• High-speed Fiber or Cable connection (Wi-Fi, DSL, and satellite connections are not permitted).
• Minimum 15 Mbps download/5 Mbps upload speeds required.
• Must connect directly to your modem or router via Ethernet cable.
• A PC or Laptop operating on Windows 11 (or higher) and a wired USB headset with an integrated microphone. Mac/Apple products, Chromebooks, and tablets are incompatible.)

Alert Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.