Remote Client Support Specialist (Legal Services)

Alert Communications; El Paso (TX); Remote; USD 18,000 - 26,000; Part time

Job summary

Alert Communications is seeking a Part-Time Remote Client Support Specialist to act as the primary contact for callers for our partner law firms. You will evaluate inquiries, provide compassionate customer care, and help ensure a smooth onboarding from the very first call.

This role requires Texas residency, weekend/holiday availability, and strong English–Spanish communication, plus reliable computer skills and the ability to multitask across multiple systems.

Qualifications

• Must live in Texas.
• Available to work one weekend day (Saturday or Sunday) and holidays.
• Experience in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Fluency in both Spanish and English is strongly desired.
• Typing speed of 35 WPM.
• Strong computer literacy and ability to multitask across multiple systems.

Responsibilities

• Serve as the main point of contact for callers reaching out to our partner law firms.
• Evaluate and qualify incoming inquiries.
• Deliver compassionate customer care.
• Ensure a smooth, professional onboarding process from the very first call.

Skills

Customer service

Bilingual English/Spanish

Typing 35 WPM

Reliability

Multitasking

Job description

Part-Time Remote Client Support Specialist (Legal Services)

Job Type: Part-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Texas Residents Only)

With over 40 years of experience, Alert Communications powers client communication in legal services, supporting more than 3,000 clients across North America as a trusted, people-powered voice for their business. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector.

As a Part-Time Client Support Specialist, you will serve as the main point of contact for callers reaching out to our partner law firms. In this role, you will evaluate and qualify incoming inquiries, deliver compassionate customer care, and ensure a smooth, professional onboarding process from the very first call.

Requirements:

• Must live in Texas
• Availability to work one weekend day (Saturday or Sunday) and holidays.
• Experience in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Strong computer literacy, ability to multitask across multiple systems, and a typing speed of 35WPM.
• Reliability, high accuracy, and strong productivity using company tools and software.
• Fluency in both Spanish and English is strongly desired.

Remote Requirements:

• A quiet and private workspace free from background noise and distraction.
• High-speed Fiber or Cable connection (Wi-Fi, DSL, and satellite connections are not permitted).
• Minimum 15 Mbps download/5 Mbps upload speeds required.
• Must connect directly to your modem or router via Ethernet cable.
• A PC or Laptop operating on Windows 11 (or higher) and a wired USB headset with an integrated microphone. Mac/Apple products, Chromebooks, and tablets are incompatible.)

Alert Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.