Remote Client Support Specialist (Legal Services)

Alert Communications; Tucson (AZ); Remote; USD 18,000 - 26,000; Part time

Job summary

Alert Communications is seeking a Part-Time Remote Client Support Specialist (Legal Services) to serve as the first point of contact for callers to partner law firms. The role involves evaluating inquiries, delivering empathetic customer care, and guiding new clients through a smooth onboarding process from the initial call.

Ideal candidates live in Arizona (excluding Flagstaff), can work one weekend day and holidays, have strong customer service experience, and are fluent in English and

Qualifications

• Experience in customer service, call centers, sales or hospitality (legal industry a plus).
• Typing speed of 35 WPM with high accuracy.
• Bilingual in English and Spanish strongly preferred.
• Ability to multitask across multiple systems.
• Reliable with high productivity using company tools.

Responsibilities

• Serve as the main point of contact for callers for partner law firms.
• Evaluate and qualify inquiries and deliver compassionate customer care.
• Support the onboarding process from the initial call to completion.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Typing 35 WPM

Reliability & accuracy

Job description

Part-Time Remote Client Support Specialist (Legal Services)

Job Type: Part-Time (Various Shifts) | Pay: $16/hr | Location: Remote (Arizona Residents Only, Excluding Flagstaff)

With over 40 years of experience, Alert Communications powers client communication in legal services, supporting more than 3,000 clients across North America as a trusted, people-powered voice for their business. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector.

As a Part-Time Client Support Specialist, you will serve as the main point of contact for callers reaching out to our partner law firms. In this role, you will evaluate and qualify incoming inquiries, deliver compassionate customer care, and ensure a smooth, professional onboarding process from the very first call.

Requirements:

• Must live in Arizona (excluding Flagstaff).
• Availability to work one weekend day (Saturday or Sunday) and holidays.
• Experience in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Strong computer literacy, ability to multitask across multiple systems, and a typing speed of 35WPM.
• Reliability, high accuracy, and strong productivity using company tools and software.
• Fluency in both Spanish and English is strongly desired.

Remote Requirements:

• A quiet and private workspace free from background noise and distraction.
• High-speed Fiber or Cable connection (Wi‑Fi, DSL, and satellite connections are not permitted).
• Minimum 15 Mbps download/5 Mbps upload speeds required.
• Must connect directly to your modem or router via Ethernet cable.
• A PC or Laptop operating on Windows 11 (or higher) and a wired USB headset with an integrated microphone. Mac/Apple products, Chromebooks, and tablets are incompatible.)

Alert Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.