Remote Intake Specialist (Legal Services)

Alert Communications; Tucson (AZ); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, Vision coverage

PTO

401(k) with company matching

Employer-Paid Life Insurance

Legal Assistance Benefits

Job summary

Alert Communications is seeking a Full-Time Intake Specialist to be the primary contact for individuals reaching out to partner law firms. You will evaluate inquiries, deliver compassionate care, and ensure a smooth onboarding from the first interaction.

Based in Arizona and working remotely, you must reside in AZ (excluding Flagstaff), be comfortable with multiple software platforms, and have a strong phone presence. Bilingual Spanish/English is highly preferred.

Qualifications

• Must reside in Arizona (excluding Flagstaff).
• Clear, empathetic phone presence to guide callers in legal services.
• Willingness to work one weekend day and assigned holidays.
• Background in customer service, call centers, sales, or hospitality.

Responsibilities

• Evaluate and qualify incoming inquiries for partner law firms.
• Deliver compassionate care and professional handling of calls.
• Ensure a smooth onboarding from first interaction with clients.
• Manage intake process and data entry across multiple software platforms.

Skills

Customer service

Call center

Bilingual Spanish/English

Typing 35 WPM

Tools

CRM software

Job description

Full-Time Intake Specialist (Legal Services)

Job Type: Full-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Arizona Residents Only, excluding Flagstaff)

About the Role:

With over 40 years of industry experience, Alert Communications powers client communication for more than 3,000 businesses across North America. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide.

We are seeking Full-Time Intake Specialists to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will evaluate and qualify incoming inquiries, deliver compassionate care, and ensure a smooth, professional, onboarding process from the very first interaction.

Key Responsibilities and Requirements:

• Location: Must reside in Arizona (excluding Flagstaff).
• Communication: Clear, empathetic, and confident phone presence to guide legal callers effectively.
• Availability: Willingness to work one weekend day (Saturday or Sunday) and assigned holidays.
• Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Technical skills: Comfortable using computers, navigating multiple software platforms simultaneously, and typing at least 35 WPM.
• Performance: High standards for accuracy, reliability, and lead handling efficiency.
• Bilingual Advantage: Spanish/English bilingual skills are strongly preferred.

Work-from-Home Setup Requirements:

• Internet: High-speed Fiber or Cable connection (minimum 15Mbps download/5Mbps upload). Satellite, DSL, and Wi-Fi are not permitted.
• Setup: Dedicated quiet workspace with a direct Ethernet connection to your router/modem.
• Hardware: PC or Laptop running Windows 11 or higher and a wired USB headset with a microphone. (Note: Mac/Apple products, Chromebooks, and tablets are not supported).

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) with company matching
• Employer-Paid Life Insurance
• Legal Assistance Benefits

Alert Communications is an Equal Opportunity Employer.