Remote Intake Specialist (Legal Services)

Alert Communications; El Paso (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

ESOP

Medical/Dental/Vision coverage

Paid Time Off

401(k) with company matching

Employer-Paid Life Insurance

Legal Assistance Benefits

Job summary

Alert Communications is seeking a Full-Time Remote Intake Specialist to serve as the primary contact for prospective clients for partner law firms. You will evaluate and qualify inquiries, deliver compassionate care, and ensure a smooth onboarding from the first call.

The role requires Texas residency, a strong phone presence, weekend/holiday availability, and bilingual English/Spanish is a plus. This remote position offers ESOP and comprehensive benefits.

Qualifications

• Must reside in Texas.
• Clear, empathetic phone presence to guide legal callers.
• Willingness to work one weekend day (Sat or Sun) and holidays.
• Background in customer service, call centers, sales, or hospitality.
• Legal industry experience is a major plus.
• Typing speed of at least 35 WPM.

Responsibilities

• Evaluate and qualify incoming inquiries for partner law firms.
• Deliver compassionate care and maintain a professional onboarding experience.
• Serve as the primary point of contact and ensure smooth onboarding from the first interaction.

Skills

Customer service

Call center experience

Sales experience

Hospitality background

Bilingual English/Spanish

Typing 35 WPM

Job description

Full-Time Remote Intake Specialist (Legal Services)

Job Type: Full-Time (Various Shifts) l Pay: $16/hr l Location: Remote (Texas Residents Only)

About the Role

With over 40 years of industry experience, Alert Communications powers client communication for more than 3,000 businesses across North America. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide.

We are seeking Full-Time Intake Specialists to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will evaluate and qualify incoming inquiries, deliver compassionate care, and ensure a smooth, professional, onboarding process from the very first interaction.

Key Responsibilities and Requirements:

• Location: Must reside in Texas.
• Communication: Clear, empathetic, and confident phone presence to guide legal callers effectively.
• Availability: Willingness to work one weekend day (Saturday or Sunday) and assigned holidays.
• Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Technical skills: Comfortable using computers, navigating multiple software platforms simultaneously, and typing at least 35 WPM.
• Performance: High standards for accuracy, reliability, and lead handling efficiency.
• Bilingual Advantage: Spanish/English bilingual skills are strongly preferred.

Work-from-Home Setup Requirements:

• Internet: High-speed Fiber or Cable connection (minimum 50 Mbps Download/10 Mbps Upload). Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.
• Setup: Dedicated quiet workspace with a direct Ethernet connection to your router/modem.
• Hardware: PC or Laptop running Windows 11 or higher and a wired USB headset with a microphone. (Note: Mac/Apple products, Chromebooks, and tablets are not supported).

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) with company matching
• Employer-Paid Life Insurance
• Legal Assistance Benefits

Alert Communications is an Equal Opportunity Employer.