Remote Client Support & Solutions Specialist

TEKsystems; City of Albany (NY); Remote; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Equipment provided

Zusammenfassung

TEKsystems is seeking a Remote Client Support Specialist to assist contractors, technicians, and business partners. This 100% remote role runs Monday–Friday, 8:30 AM–5:00 PM, with equipment provided.

Initial in-person attendance at the Albany, NY office is required for training and occasional business needs. Responsibilities include handling inbound calls, researching issues, maintaining documentation, and collaborating with internal teams to ensure timely resolutions.

Qualifikationen

• Experience providing remote customer support or help desk assistance.
• Ability to handle multiple inquiries with professionalism and urgency.
• Strong written and verbal communication skills.

Aufgaben

• Serve as the primary point of contact for contractors and field personnel.
• Handle inbound calls and inquiries with professionalism and urgency.
• Research issues, identify solutions, and coordinate next steps.
• Maintain detailed documentation and case records.
• Collaborate with internal teams to ensure timely resolution of requests.
• Help keep projects on track by providing accurate and responsive support.

Kenntnisse

Remote support

Customer service

Problem solving

Documentation

Jobbeschreibung

TEKsystems is seeking a Remote Client Support Specialist to assist contractors, technicians, and business partners. This 100% remote role runs Monday–Friday, 8:30 AM–5:00 PM, with equipment provided.

Initial in-person attendance at the Albany, NY office is required for training and occasional business needs. Responsibilities include handling inbound calls, researching issues, maintaining documentation, and collaborating with internal teams to ensure timely resolutions.