Remote Service Solutions Specialist

TEKsystems; City of Albany (NY); Teletrabalho; USD 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Resumo da oferta

TEKsystems is seeking a Remote Service Resolution Specialist to support contractors and field professionals by resolving issues, coordinating solutions, and keeping critical projects on track. This 100% remote role rewards proactive service and clear communication.

You will investigate problems, document activity, and work across teams to ensure timely, accurate resolutions while delivering a consistently professional customer experience. In-person training may occur in Albany, NY as needed.

Qualificações

• Experience in customer service or client support preferred.

Responsabilidades

• Serve as a trusted resource for contractors and technicians requiring support
• Manage inbound inquiries and provide timely, accurate solutions
• Investigate and resolve service-related issues
• Document case activity and maintain detailed records
• Collaborate across departments to ensure efficient issue resolution
• Prioritize urgent requests while balancing multiple responsibilities
• Deliver a professional customer experience on every interaction

Descrição da oferta de emprego

TEKsystems is seeking a Remote Service Resolution Specialist to support contractors and field professionals by resolving issues, coordinating solutions, and keeping critical projects on track. This 100% remote role rewards proactive service and clear communication.

You will investigate problems, document activity, and work across teams to ensure timely, accurate resolutions while delivering a consistently professional customer experience. In-person training may occur in Albany, NY as needed.