Remote Contractor Support Specialist

TEKsystems; City of Albany (NY); Remote; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short/long-term disability

HSA

Job summary

TEKsystems is seeking a Remote Contractor Support Coordinator to be the go-to resource for technicians and contractors, handling inquiries, resolving issues, and keeping projects moving in a fully remote role.

The position emphasizes customer interaction, problem-solving, and measurable impact, with initial in-person training in Albany, NY and a permanent remote work arrangement. Compensation is based on a $22 per hour pay rate, with a comprehensive benefits package.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience providing high-quality customer support and documentation.

Responsibilities

• Support contractors and technicians through inbound calls and case management.
• Investigate issues and identify timely, effective solutions.
• Coordinate with internal teams to resolve questions and project concerns.
• Maintain accurate records and documentation within company systems.
• Prioritize urgent matters while managing multiple tasks simultaneously.
• Deliver professional, high-quality support in every interaction.

Job description

TEKsystems is seeking a Remote Contractor Support Coordinator to be the go-to resource for technicians and contractors, handling inquiries, resolving issues, and keeping projects moving in a fully remote role.

The position emphasizes customer interaction, problem-solving, and measurable impact, with initial in-person training in Albany, NY and a permanent remote work arrangement. Compensation is based on a $22 per hour pay rate, with a comprehensive benefits package.