Remote Customer Support & Case Management Specialist

TEKsystems; City of Albany (NY); Teletrabalho; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation or Sick Leave

Resumo da oferta

TEKsystems is seeking a Remote Customer Service Specialist to support contractors and field technicians. The role is fully remote with a standard Mon-Fri schedule (8:30 AM-5:00 PM) and equipment provided.

Initial training and occasional in-person needs will occur at the Albany, NY office. The position emphasizes case management, problem resolution, and cross-functional collaboration in a team-focused environment.

Qualificações

• Remote customer support experience or willingness to work remotely.
• Able to manage multiple priorities with attention to detail.
• Comfortable documenting case information and following processes.

Responsabilidades

• Serve as the first point of contact for contractors and field technicians.
• Handle inbound calls and support requests.
• Research, troubleshoot, and resolve issues efficiently.
• Document case information accurately and thoroughly.
• Coordinate with internal teams to ensure timely resolution.

Conhecimentos

Customer service

Communication

Problem solving

Documentation

Multi-tasking

Descrição da oferta de emprego

TEKsystems is seeking a Remote Customer Service Specialist to support contractors and field technicians. The role is fully remote with a standard Mon-Fri schedule (8:30 AM-5:00 PM) and equipment provided.

Initial training and occasional in-person needs will occur at the Albany, NY office. The position emphasizes case management, problem resolution, and cross-functional collaboration in a team-focused environment.