Remote Tech Support Specialist

Teleperformance USA; Bangor (ME); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, resolving inquiries efficiently in a high-velocity environment. The role emphasizes exceptional service delivery, incident triage, and first-call resolution while working remotely within eligible states, including Maine.

Responsibilities include frontline technical support for consumers, troubleshooting OS and internet connectivity issues, and maintaining professional communication

Qualifications

• Clear demonstration of excellent customer service skills.
• Ability to troubleshoot and resolve inquiries in a fast-paced environment.
• Comfort with desktop computer systems and common software.
• Strong written and verbal communication abilities.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services ensuring an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Open and manage trouble tickets for user issues and OS issues.
• Be patient, courteous, and friendly with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Customer service

Communication

Problem solving

Independent work

Multi-tasking

Organizational skills

Education

HS Diploma or equivalent

Tools

Desktop computer system

Operating systems

Computer terminology

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, resolving inquiries efficiently in a high-velocity environment. The role emphasizes exceptional service delivery, incident triage, and first-call resolution while working remotely within eligible states, including Maine.

Responsibilities include frontline technical support for consumers, troubleshooting OS and internet connectivity issues, and maintaining professional communication