Remote Client Support & Scheduling Coordinator

Velvethorizons; Fargo (ND); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Performance-based compensation

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a fully remote setting. You will serve as the main point of contact for inquiries, identify needs, and manage service plans with attention to detail.

Successful candidates are comfortable using digital tools, can multitask, and work independently while maintaining clear, proactive communication with clients and internal teams.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative duties

Communication skills

Independent work

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a fully remote setting. You will serve as the main point of contact for inquiries, identify needs, and manage service plans with attention to detail.

Successful candidates are comfortable using digital tools, can multitask, and work independently while maintaining clear, proactive communication with clients and internal teams.