Remote Client Support & Coordination Specialist

Velvethorizons; Warren (MI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Job summary

Velvet Horizons is a remote-based organization providing planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist client requests, organize service arrangements, and support coordination processes.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, along with excellent communication. Compensation is performance-based, with onboarding and ongoing training to ensure a smooth

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative experience

Organizational skills

Communication skills

Independence

Digital tools familiarity

Attention to detail

Tools

Web-based systems

Job description

Velvet Horizons is a remote-based organization providing planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist client requests, organize service arrangements, and support coordination processes.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, along with excellent communication. Compensation is performance-based, with onboarding and ongoing training to ensure a smooth