Remote Client Support and Coordination Specialist

Velvethorizons; Las Vegas (NV); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote-friendly environment

Onboarding & training

Job summary

Velvet Horizons is a remote-based organization that specializes in structured planning and coordination services. The Customer Service Representative will handle client inquiries, organize service arrangements, and support the coordination process in a remote setting.

Ideal candidates are detail-oriented, capable of managing multiple tasks, and proficient with digital tools. The role offers a flexible remote work environment with performance-based compensation and ongoing onboarding support.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organization

Communication

Independent work

Digital tools

Job description

Velvet Horizons is a remote-based organization that specializes in structured planning and coordination services. The Customer Service Representative will handle client inquiries, organize service arrangements, and support the coordination process in a remote setting.

Ideal candidates are detail-oriented, capable of managing multiple tasks, and proficient with digital tools. The role offers a flexible remote work environment with performance-based compensation and ongoing onboarding support.