Remote Client Coordinator & Service Specialist

Velvethorizons; Mobile (AL); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and onboarding support

Job summary

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. You will serve as the primary contact via email, phone, and online platforms, identify client needs, submit reservations with external providers, and maintain accurate records.

The role offers a flexible remote work environment, performance-based compensation, and access to training to support your transition

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Digital tools

Attention to detail

Tools

Web-based systems

Job description

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. You will serve as the primary contact via email, phone, and online platforms, identify client needs, submit reservations with external providers, and maintain accurate records.

The role offers a flexible remote work environment, performance-based compensation, and access to training to support your transition