Remote Client Services and Coordination Specialist

Velvethorizons; Overland Park (KS); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and support

Performance-based pay

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a structured remote setting.

The role requires strong attention to detail and the ability to manage multiple tasks. You will handle inquiries via email, phone, and online platforms while maintaining accurate records and contributing to ongoing process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Communication

Detail oriented

Remote work tools

Tools

CRM systems

Email platforms

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a structured remote setting.

The role requires strong attention to detail and the ability to manage multiple tasks. You will handle inquiries via email, phone, and online platforms while maintaining accurate records and contributing to ongoing process improvements.