Remote Client Success & Scheduling Specialist

Velvethorizons; Grand Forks (ND); Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients in a structured remote setting. You will handle inquiries via email, phone, and online platforms, identify client needs, and present service options.

You will organize service plans, manage reservations, and ensure clear communication throughout all stages. Join a remote-friendly team with flexible compensation based on completed client arrangements, access to onboarding and ongoing training, and opportunities for

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Attention to detail

Tools

Digital tools

Web-based systems

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients in a structured remote setting. You will handle inquiries via email, phone, and online platforms, identify client needs, and present service options.

You will organize service plans, manage reservations, and ensure clear communication throughout all stages. Join a remote-friendly team with flexible compensation based on completed client arrangements, access to onboarding and ongoing training, and opportunities for