Remote Client Success & Scheduling Specialist

Velvethorizons; Scottdale (PA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Access to onboarding training

Ongoing support

Job summary

Velvet Horizons is a remote-based organization providing planning and coordination services to a broad client base. The Customer Service Representative assists with client inquiries, organizes service arrangements, and supports the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment. Compensation is performance-based based on completed client arrangements, with access to onboarding training and ongoing support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Communication skills

Detail-oriented

Job description

Velvet Horizons is a remote-based organization providing planning and coordination services to a broad client base. The Customer Service Representative assists with client inquiries, organizes service arrangements, and supports the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment. Compensation is performance-based based on completed client arrangements, with access to onboarding training and ongoing support.