Remote Client Success & Scheduling Coordinator

Velvethorizons; Montgomery (AL); Remote; USD 32,000 - 52,000; Full time

Job summary

Velvet Horizons is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail, the ability to manage multiple tasks remotely, and effective communication across emails, calls, and online platforms to ensure a smooth service experience.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities remotely.
• Comfort with digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Coordination skills

Administrative experience

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

CRM software

Scheduling software

Tools

CRM software

Scheduling tools

Job description

Velvet Horizons is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail, the ability to manage multiple tasks remotely, and effective communication across emails, calls, and online platforms to ensure a smooth service experience.