Remote Client Success & Scheduling Coordinator

Velvethorizons; Tampa (FL); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Training & onboarding

Performance-based pay

Flexible remote work

Job summary

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and collaborates with the team in a remote environment.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks. Selected candidates will complete onboarding and training designed to support a successful transition into

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administration

Organizational skills

Communication

Prioritization

Digital tools

Attention to detail

Job description

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and collaborates with the team in a remote environment.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks. Selected candidates will complete onboarding and training designed to support a successful transition into