Remote Client Services & Coordination Specialist

Velvethorizons; Fairbanks (AK); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Performance-based pay

Job summary

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative will handle client inquiries, organize service arrangements, and support coordination processes in a remote environment.

The role requires strong attention to detail, the ability to manage multiple tasks, and effective communication across digital platforms. Training and onboarding are provided to support a successful transition.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Independent work

Digital tools proficiency

Tools

CRM software

Scheduling tools

Email platforms

Job description

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative will handle client inquiries, organize service arrangements, and support coordination processes in a remote environment.

The role requires strong attention to detail, the ability to manage multiple tasks, and effective communication across digital platforms. Training and onboarding are provided to support a successful transition.