Remote Client Success Coordinator

Velvethorizons; Bridgeport (CT); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services. We seek a Customer Service Representative to support client requests, organize service arrangements, and assist in the coordination process from a remote setting.

The role emphasizes strong attention to detail, the ability to manage multiple tasks, and effective communication across channels. Compensation is performance-based with opportunities for ongoing training and support.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Able to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication

Independence

Digital tools

Attention to detail

Tools

CRM software

Email platforms

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services. We seek a Customer Service Representative to support client requests, organize service arrangements, and assist in the coordination process from a remote setting.

The role emphasizes strong attention to detail, the ability to manage multiple tasks, and effective communication across channels. Compensation is performance-based with opportunities for ongoing training and support.