Remote Client Services & Operations Coordinator

Velvethorizons; Stamford (CT); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based compensation

Training and onboarding

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role involves assisting with client requests, organizing service arrangements, and supporting coordination processes in a structured remote setting.

The position emphasizes strong attention to detail, ability to manage multiple tasks, and effective communication across digital platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems

Skills

Customer service

Coordination

Administrative support

Organization

Communication

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role involves assisting with client requests, organizing service arrangements, and supporting coordination processes in a structured remote setting.

The position emphasizes strong attention to detail, ability to manage multiple tasks, and effective communication across digital platforms.