Remote Client Success & Renewal Manager

Gallagher; Austin (TX); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development and learning

People-first culture with accessible领导

Job summary

Gallagher is seeking a remote Client Service Manager for our small business division. You will lead renewal processes, drive retention, and collaborate with the sales team to grow coverage options. You will build strong client relationships, guide teams through risk conversations, and ensure high-quality service. A strong focus will be on data accuracy and continuous improvement.

The role supports clients across our national remote footprint with opportunities for development and impact.

Qualifications

• Bachelor's degree required or High School/GED with 3+ years client service/claims management experience.
• Proficiency in Microsoft Office required.

Responsibilities

• Lead renewal process to deliver high-quality solutions for clients.
• Secure existing business and upsell additional services.
• Nurture relationships with buyers and client representatives.
• Guide team in addressing clients' risk management needs via consultative conversations.
• Mentor team members with learning, feedback and development.
• Conduct periodic audits to ensure compliance and service levels.

Skills

Relationship building

Adaptable mindset

Team collaboration

Customer service excellence

Education

Bachelor's degree

High School/GED with 3+ years experience

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager for our small business division. You will lead renewal processes, drive retention, and collaborate with the sales team to grow coverage options. You will build strong client relationships, guide teams through risk conversations, and ensure high-quality service. A strong focus will be on data accuracy and continuous improvement.

The role supports clients across our national remote footprint with opportunities for development and impact.