Client Success & Renewal Manager

Gallagher; Madison (WI); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our growing small business division in the United States. You will deliver exceptional client service, build and nurture relationships, and collaborate with the sales team to secure renewals and expand lines of coverage.

You will mentor team members, perform audits to ensure compliance, maintain client data, and leverage Gallagher technology to improve productivity and service quality.

Qualifications

• Bachelor's degree with 1+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure high-quality and timely solutions for clients
• Secure existing business and drive sale of additional services and lines of coverage
• Nurture relationships with buyers in the client organization and with day-to-day client representatives
• Guide team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through learning, feedback, and talent development
• Conduct periodic audits to ensure compliance standards and service levels
• Maintain accurate client and policy data and documents in Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Skills

Relationship building

Adaptable mindset

Collaboration

Education

Bachelor's degree or equivalent

High School/GED + 3+ years experience

Job description

Gallagher is seeking a Client Service Manager to join our growing small business division in the United States. You will deliver exceptional client service, build and nurture relationships, and collaborate with the sales team to secure renewals and expand lines of coverage.

You will mentor team members, perform audits to ensure compliance, maintain client data, and leverage Gallagher technology to improve productivity and service quality.