Remote Client Service Leader: Risk & Renewal

Gallagher; Tupelo (MS); Remote; Confidential; Full time

Job summary

Gallagher is seeking a remote Client Service Manager to join our small business division. You will deliver exceptional client service, build relationships, and work with the sales team to grow and protect client accounts from our distributed team.

You will guide a team to address client risk management needs through consultative conversations, mentor colleagues, and ensure compliance. A proactive, collaborative attitude is essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent work experience in client services/claims.
• License in property and casualty insurance or ability to obtain.
• Proficiency with Microsoft Office tools.

Responsibilities

• Lead renewal process to deliver high quality solutions on time.
• Secure existing business and sell additional services and lines.
• Nurture relationships with buyers and client representatives.
• Guide team in risk management conversations with clients.
• Mentor team through learning, feedback, and development.
• Conduct periodic audits to meet compliance and service levels.
• Maintain accurate client and policy data in Gallagher systems.
• Use Gallagher technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Client relationships

Adaptability

Cross-team collaboration

Education

Bachelor's degree

High School/GED

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager to join our small business division. You will deliver exceptional client service, build relationships, and work with the sales team to grow and protect client accounts from our distributed team.

You will guide a team to address client risk management needs through consultative conversations, mentor colleagues, and ensure compliance. A proactive, collaborative attitude is essential for success in this role.