Remote Client Services Manager II - Renewal & Risk

Gallagher; San Diego (CA); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Job summary

Gallagher is seeking a remote Client Service Manager in our small business division to deliver exceptional service and build lasting client relationships across a diverse portfolio.

You will lead renewal conversations, secure existing business, mentor team members, and collaborate with sales to expand coverage options, all while upholding Gallagher's standards.

This role emphasizes integrity, continuous learning, and data-driven service delivery to clients with national reach.

Qualifications

• Bachelor's degree with 1+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure high-quality, timely solutions.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with buyers in the client organization and day-to-day client representatives.
• Guide team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through learning, feedback, and development.
• Conduct periodic audits to ensure compliance standards and service levels.
• Maintain accurate client and policy data within Gallagher's system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Customer service

Relationship building

Communication

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager in our small business division to deliver exceptional service and build lasting client relationships across a diverse portfolio.

You will lead renewal conversations, secure existing business, mentor team members, and collaborate with sales to expand coverage options, all while upholding Gallagher's standards.

This role emphasizes integrity, continuous learning, and data-driven service delivery to clients with national reach.