Remote Client Service & Renewal Manager - Insurance

Arthur J. Gallagher & Co.; Hanover (MD); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative culture

Job summary

Gallagher is seeking a Client Service Manager within our Commercial team to help clients navigate their insurance needs and build trusted, long-lasting relationships. You will work with clients and colleagues to provide tailored solutions, support daily account needs, and resolve challenges as they arise.

This role offers opportunities for career growth within a collaborative environment focused on learning, development, and knowledge sharing.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage renewals and client information to deliver timely, tailored insurance solutions.
• Identify gaps in coverage and support cross-sell of services and lines of coverage.
• Maintain strong client relationships and responsive service with carrier partners.
• Mentor teammates through delegation and feedback to support professional growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data in Gallagher systems.
• Leverage Gallagher technology to improve productivity and delivery of results.
• Handle multiple priorities to meet client expectations.

Skills

Client service

Claims management

Relationship building

Microsoft Office

Education

Bachelor's degree

Property and Casualty Insurance License

Job description

Gallagher is seeking a Client Service Manager within our Commercial team to help clients navigate their insurance needs and build trusted, long-lasting relationships. You will work with clients and colleagues to provide tailored solutions, support daily account needs, and resolve challenges as they arise.

This role offers opportunities for career growth within a collaborative environment focused on learning, development, and knowledge sharing.