Remote Client Success & Renewal Manager II

Arthur J. Gallagher & Co.; San Diego (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development and learning

People-first culture with accessible领导

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. seeks a remote Client Service Manager for its small business division to deliver exceptional client service. You will lead renewal processes, nurture buyer relationships, and collaborate with sales to grow coverage lines.

You will guide team members in risk-management discussions, mentor staff, and ensure data accuracy while leveraging Gallagher technology to enhance productivity and service levels.

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client's risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Client relationships

Renewal leadership

Cross-functional

Education

Bachelor's degree or equivalent experience

High School/GED + 3+ years

Job description

Arthur J. Gallagher & Co. seeks a remote Client Service Manager for its small business division to deliver exceptional client service. You will lead renewal processes, nurture buyer relationships, and collaborate with sales to grow coverage lines.

You will guide team members in risk-management discussions, mentor staff, and ensure data accuracy while leveraging Gallagher technology to enhance productivity and service levels.