Remote Client Success & Renewal Manager II

Gallagher; Carrollton (TX); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a remote Client Service Manager to join our small business division. You’ll lead renewal efforts, nurture client relationships, and collaborate with sales to drive added coverage options.

The role emphasizes mentoring teammates, audits for compliance, and meticulous data management using Gallagher’s tech tools. You’ll support a range of clients, coordinate with internal teams, and maintain service levels with a focus on quality and timely delivery.

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with minimum 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
• Secure existing business and drive the sale of additional services and lines of coverage
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
• Guide your team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
• Conduct periodic audits to ensure compliance standards and service levels are met
• Maintain accurate client and policy data and documents within the Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Skills

Client service

Relationship building

Leadership

Team collaboration

Adaptability

Education

Bachelor's degree

GED/High School + 3+ years experience

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager to join our small business division. You’ll lead renewal efforts, nurture client relationships, and collaborate with sales to drive added coverage options.

The role emphasizes mentoring teammates, audits for compliance, and meticulous data management using Gallagher’s tech tools. You’ll support a range of clients, coordinate with internal teams, and maintain service levels with a focus on quality and timely delivery.